dispatch/incident management systems.

Systems for dispatching, collaborating during emergencies, and keeping the public informed are all crucial to today's Public Safety organizations. SDI has experience planning, implementing, and supporting all of these systems for large public safety organizations:

• Computer Aided Dispatch (CAD): From managing emergency calls to coordinating multi-agency people and resources during a response, CAD/incident management systems must be reliable, scalable, and offer seamless interfaces with other critical systems. A properly integrated incident management system ensures operators have the right information available to them when making urgent decisions.
  SDI has helped implement CAD systems for large clients, including one of the largest and most-recognized 9-1-1 center in the country.

• Emergency Collaboration Systems: During an emergency, the ability to communicate and collaborate effectively between departments and agencies is vital. As the event son 9/11 demonstrated, effective communication must transcend proprietary systems and communications protocols. Emergency Collaboration Systems allow all stakeholders to engage with only a web browser and Internet access. These systems provide a centralized location for managers to disseminate information, control field staff, and receive information, pictures and video crucial to decision making.

SDI recently helped implement an Emergency Collaboration system for one of the largest cities in the nation, providing an unparalleled ability to reduce decision making timeframes and enhance their effectiveness.
• Mass Notification: In emergencies that involve large groups of people, such as in a campus environment or a city, the ability to communicate quickly with large numbers of people can mean the difference between life and death. Mass Notification systems use phones, radios, email, text messaging, digital signage, and other methods to alert large numbers of people very quickly.

SDI recently implemented a mass notification system for one of the largest cities in the country that can alert over 250,000 alerts in less than 2 hours.

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