smartsourcing.

As IT becomes increasingly complex, many organizations prefer to focus on their core business rather then keep up with the constantly evolving world of technology. When our clients need a trusted partner to safeguard their critical IT systems, they turn to SDI and our SmartSourcing solutions. SDI offers support services that are tailored to our clients' needs, whether that means a single system, or an entire enterprise IT infrastructure. We offer a wide range of service, and will help you build the support model that fits your individual needs. These are just some of the services that SDI SmartSourcing can provide for your organization:

• ITIL based support processes: SDI can help you implement ITIL processes to meet strategic requirements.
  
  
• Desktop support: We provide desktop support at any level our clients require for any desktop configuration.
  
  
• Server and Network support: SDI's Server and Network Teams are qualified to manage the largest and most complex network systems.
  
  
• Help Desk: No matter when you need help, 24/7/365 coverage...we're there.
  
  

• Network Operations Center: SDI's NOC services help keep your network performing reliably:

• Network Monitoring, trending and reporting
• Automated dispatch of field engineers
• SLA measurement and reporting
• Chronic/Intermittent Problem tracking and resolution
• Utilization reporting