Integrated Support Services for Large Metropolitan Transit Authority
Project Description
The transit authority for one of the nation's largest public transportation systems contracted with SDI for a five-year term to procure products and services for the managed support of the system's network, network servers, PCs, and help desk functions. The authority wants integrated support services that include installation and integration of new equipment, proactive fault monitoring, and technician dispatch for Break/Fix, troubleshooting, performance monitoring, reporting, and a single-point-of-contact for all IT related issues.
Project Goals
The goal is to achieve the following:
- Improve performance and establish service levels to ensure stability, reliability, and availability of the authority's network
- Address the expected growth of the authority’s network
- Gain the flexibility to quickly adopt new products, services, and technologies that offer benefits to the authority
- Create a single point of initial contact for IT-related issues
- Provide for technical, administrative, installation, move, change, and maintenance support for managed workstations, terminals, servers, software, programs, printers, peripheral devices, LAN, WAN, MAN,and SAN components; this includes related hardware, operating systems, and software not provided by the authority
- Develop single provider to manage the authority's network infrastructure, desktop environment, and software management
SDI Services
- Project management
- Network Operations Center (NOC) 24x7x365
- Network support
- Network projects
- PC management
- PC break/fix
- Server management
- Server break/fix
- Call center/help desk
Project Results
Ongoing